While leading OEMS such as Cisco Systems and Juniper Networks force their customers into a mandatory three-to-five-year lifecycle refresh, OSI provides superior support and replacement products, allowing customers to extend their equipment’s lifecycle and reduce the capital budget. All of OSI’s solutions—pre-owned, surplus, and new-in-box hardware components—come with a true lifetime warranty. The company provides customer support over the whole IT stack.

OSI has also created its multi-vendor support product— Systain: OSI third-party maintenance—to extend the lifecycle of the equipment. Through its Systain solution, OSI delivers consistent, high-quality service and drives OPEX savings on OEM support contracts. “Whatever the need be, we can come in and provide all the alternatives and winning strategies. Almost all large OEMs have a monopoly game plan of forced upgrades, and we’re helping customers break the cycle,” comments Saunders.

Our growth is rooted in the fact that we are focused not just on profitability but doing the right thing for our customers and employees

Unlike selling products online without human interaction, OSI consults with customers to better understand their requirements around configuration, design, and dynamics. Backed by a team of optical engineers and Cisco Certified Internetwork Experts (CCIEs) with extensive industry expertise, the company provides customers with additional resources, advice, and guidance. The company gains a clear idea of customers’ optics division, devices they have plugged into, and the overall IT stack. What sets OSI apart from its competitors is its keen focus on establishing long-term relationships with clients rather than making a single sale. It is the breadth of knowledge across different platforms, effective communication, and willingness to go the extra mile that makes OSI highly sought after in the market. To further expound on this, Saunders recalls an instance where OSI helped one of its customers in Australia. The client was facing a number of problems in setting up the fiber optics circuit as OSI’s optics were not recognized in the routers they were using. This happened on Thanksgiving, and the client encountered a major downtime. At this juncture, one of the optical engineers at OSI flew to Australia with the coding equipment and fixed the problem in no time.



Steering ahead, OSI is laying a strong emphasis on growing its Systain division. The company has made significant investments in this regard and intends to expand its top-notch IT support and optics team. Besides, OSI is also providing flexible, cost-effective solutions for 400G while focusing on organic growth. The company will continue to build long-lasting relationships with customers and strengthen the existing ones. “Customers come to us because nobody else in the industry can meet their needs. We will continue listening to our customers and doing the right thing, finding new opportunities for growth and taking the company forward,” notes Saunders.